Introduction
This Privacy Policy describes how BetPro360 ("BetPro360", "we", "us", "our") collects, handles, stores and protects personal information provided by or obtained about users ("you", "your") of the BetPro360 platform, accessible at betpro360.click. This policy applies to all users who register on BetPro360, including those who deposit funds, place bets, participate in casino games or Ludo tournaments, or simply browse the platform.
BetPro360 is designed specifically for the Pakistani market. We understand that users in Pakistan are increasingly privacy-conscious — and rightly so. Whether you're topping up your account with Easypaisa to bet on a PSL match, playing Andar Bahar on a late Friday night, or tracking live cricket scores, the information you share with BetPro360 is handled with care and respect.
Plain English: This policy tells you exactly what information BetPro360 holds about you, why we hold it, and what you can do about it. We've written it to be as clear as possible — no legal fog, no hiding behind jargon.
By registering an account on BetPro360, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. This Policy should be read alongside the BetPro360 Terms and Conditions.
Who We Are
BetPro360 is the data controller for all personal information processed through the betpro360.click platform. As data controller, BetPro360 determines the purposes and means by which your personal data is processed. Our registered operational contact for all privacy-related matters is:
Any data protection queries, subject access requests or complaints should be directed to the contact above. BetPro360 commits to acknowledging all privacy requests within 2 business days and resolving them within 30 days.
Data We Collect
BetPro360 collects only the personal data necessary to provide its services, comply with legal obligations and prevent fraud and money laundering. The categories of data we collect are described below.
Identity & Contact Information
When you register on BetPro360, we collect your full legal name, date of birth, residential address, email address and Pakistani mobile number. This data is used to create and verify your account, communicate with you and confirm your identity before processing withdrawals.
Identity Verification Documents
BetPro360 is required to verify the identity of all users before processing withdrawals. We may collect copies of your CNIC (Computerised National Identity Card), passport, proof of address (utility bill or bank statement) and verification of your payment method. These documents are stored securely and used solely for identity verification and regulatory compliance purposes.
Financial & Transaction Data
We record all deposits, withdrawals, bets placed, games played and bonus usage associated with your BetPro360 account. Payment method details — such as your Easypaisa or JazzCash account number — are stored in encrypted form to facilitate future transactions. BetPro360 does not store full card numbers for Visa/Mastercard transactions; this data is handled by our PCI-DSS compliant payment processing partners.
Technical & Device Data
When you access BetPro360, we automatically collect certain technical data including your IP address, browser type and version, device type (mobile or desktop), operating system, session duration and the pages you visit within the platform. This data is used to maintain platform security, detect fraud, diagnose technical issues and improve the user experience.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Full name, DOB, CNIC | Account creation, KYC, age verification |
| Contact | Email, mobile number, address | Communications, verification, support |
| Financial | Deposit/withdrawal history, bet records, payment method | Transaction processing, fraud prevention, AML compliance |
| Technical | IP address, device type, browser, session data | Security, fraud detection, platform performance |
| Behavioural | Pages visited, games played, betting patterns | Personalisation, responsible gaming monitoring |
| Communications | Support chat/email history | Customer service, dispute resolution |
How We Collect Data
BetPro360 collects data through three main channels:
- Directly from you: Information you provide during registration, identity verification, deposit/withdrawal requests, customer support interactions and promotional opt-ins.
- Automatically through platform use: Technical and behavioural data collected automatically when you access and interact with the BetPro360 platform, via server logs, cookies and similar tracking technologies.
- From third parties: Identity and fraud verification data from third-party KYC (Know Your Customer) providers; payment confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay and banking partners; and, where applicable, publicly available information used to verify your identity or investigate suspected fraud.
Why We Use Your Data
BetPro360 uses your personal data for the following specific purposes:
- Account creation and management: Setting up your BetPro360 account, verifying your identity and age, and maintaining your account in good standing throughout your membership.
- Processing transactions: Handling deposits, withdrawals and bet settlements in PKR via your chosen local payment method.
- Providing betting and gaming services: Delivering live odds, sports betting markets, casino games, Ludo tournaments and all other platform features to you.
- Regulatory compliance and anti-money laundering (AML): Meeting Know Your Customer (KYC) obligations, monitoring transactions for suspicious activity and complying with any reporting requirements under applicable law.
- Fraud prevention and security: Detecting and investigating fraudulent activity, multiple account use, bonus abuse and other Terms violations that could harm other users or the integrity of the platform.
- Customer support: Responding to your queries, resolving disputes and improving the overall support experience on BetPro360.
- Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and proactively offering tools such as deposit limits and self-exclusion to users who may need them.
- Marketing communications: Sending you relevant promotional offers, PSL season updates, esports tournament alerts and BetPro360 news, where you have provided consent. You can opt out at any time.
- Platform improvement: Using aggregated, anonymised behavioural data to understand how the platform is used and make improvements to the interface, performance and feature set.
Legal Basis for Processing
BetPro360 processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil our contractual obligations to you — including account management, bet settlement and payments — is performed on the basis of the contract formed when you register on BetPro360.
- Legal obligation: Certain processing activities — including identity verification, AML monitoring and record-keeping — are required by applicable law and licensing conditions.
- Legitimate interests: BetPro360 processes certain data, including fraud detection and platform security monitoring, on the basis of our legitimate interest in protecting the platform and its users from harm.
- Consent: Marketing communications and non-essential cookies are processed on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
Sharing Your Data
BetPro360 does not sell, rent or trade your personal information to third parties for their own commercial or marketing purposes. We share your data only in the specific, limited circumstances described below:
Payment Processing Partners
To process your deposits and withdrawals, BetPro360 shares necessary transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing banks and Visa/Mastercard payment processors. These partners are contractually bound to process your data only for the purpose of completing your transactions and are prohibited from using it for any other purpose.
Identity Verification Providers
BetPro360 uses licensed third-party KYC and AML compliance services to verify user identities and screen against financial crime watchlists. Your identity documents and basic personal data may be shared with these providers for verification purposes. All providers are under strict data processing agreements.
Legal and Regulatory Disclosure
BetPro360 may disclose your personal data to law enforcement agencies, regulatory bodies or courts when legally required to do so — for example, in response to a valid court order, a request from a financial intelligence unit or as part of a regulatory audit. We will, where permitted by law, notify you of such a disclosure.
Business Transfers
In the event that BetPro360 is acquired, merged with another company or undergoes a significant corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. We will notify all affected users before any such transfer takes effect.
We will never: Sell your data to advertisers or data brokers; share your betting history with employers or insurers; or disclose your personal information to any party outside the categories listed above without your explicit consent.
Cookies & Tracking Technologies
BetPro360 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences and analyse how the platform is used. Here's a breakdown of the types of cookies we use:
Strictly Necessary Cookies
These cookies are essential for the BetPro360 platform to function. They include session cookies that keep you logged in while you navigate the platform, security cookies that prevent cross-site request forgery, and cookies that store your preference settings. You cannot opt out of these cookies without affecting platform functionality.
Analytics Cookies
BetPro360 uses analytics tools to understand how users navigate the platform — which pages are visited most, where users drop off, and how the in-play betting interface performs on different devices. This data is processed in aggregated, anonymised form and is never linked back to individual users. You may opt out of analytics cookies through the cookie settings in your BetPro360 account.
Preference Cookies
These cookies remember your language preference, display settings and notification preferences so you don't have to reconfigure the platform each time you log in. They are stored on your device for a period of up to 12 months.
Most mobile and desktop browsers allow you to block or delete cookies through your browser settings. Please be aware that disabling cookies may affect the performance of certain BetPro360 features, including the live betting interface and the account settings panel.
Data Security
BetPro360 takes data security seriously. The platform is built on a security-first infrastructure with multiple layers of protection for both user data and financial transactions. Here's what we have in place:
- 256-bit TLS/SSL encryption: All data transmitted between your browser or device and the BetPro360 servers is encrypted using TLS 1.2 or higher.
- Encrypted data storage: Sensitive personal data — including identity documents, payment details and passwords — is stored in encrypted databases. Passwords are hashed using a one-way algorithm; BetPro360 staff cannot view your password.
- Access controls: Only authorised BetPro360 staff with a verified operational need can access user personal data. All access is logged and regularly audited.
- Fraud detection systems: Automated systems monitor all BetPro360 accounts for unusual activity — including login attempts from unfamiliar locations, unusual deposit patterns and suspicious betting behaviour — and alert our security team in real time.
- Regular security audits: BetPro360's infrastructure undergoes regular internal and third-party security reviews to identify and address vulnerabilities before they can be exploited.
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, BetPro360 will notify you as soon as reasonably practicable and provide clear information about what data was affected and what steps we are taking in response.
Data Retention
BetPro360 retains your personal data for as long as is necessary for the purposes for which it was collected, subject to any legal or regulatory minimum retention requirements. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | AML/KYC regulatory requirement |
| Transaction & betting records | Minimum 5 years post-transaction | Financial regulatory requirement |
| Identity verification documents | Duration of account + 5 years | KYC compliance |
| Customer support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical logs (IP, session data) | 90 days (rolling) | Security monitoring, fraud detection |
| Marketing preferences & consent records | Until consent is withdrawn + 3 years | Proof of consent for regulatory purposes |
When your data is no longer required, BetPro360 will securely delete or anonymise it so that it can no longer be linked to your identity. You may request early deletion of your data where no legal retention obligation applies — see Section 11 for more details on your rights.
Your Rights
As a BetPro360 user, you have the following rights over your personal data. To exercise any of these rights, contact BetPro360 support at support@betpro360.click with the subject line "Privacy Request" and your registered email address. We will respond within 5 business days and aim to resolve all requests within 30 days.
Right of Access
Request a copy of all personal data BetPro360 holds about you, including your account data, transaction history and any identity documents we have on file.
Right to Rectification
Request correction of any inaccurate personal data we hold about you. You can update most account details directly in your BetPro360 account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for BetPro360 to hold it, subject to any overriding legal retention obligations.
Right to Restrict Processing
Request that BetPro360 temporarily stop processing your data while a complaint or correction request is being resolved.
Right to Data Portability
Request your personal data in a structured, commonly used format so you can transfer it to another platform where technically feasible.
Right to Object
Object to BetPro360 processing your data for direct marketing or legitimate interests purposes. Your objection to marketing will always be honoured immediately.
Children's Privacy
BetPro360 is strictly a platform for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you have reason to believe that a minor has registered on BetPro360 or has provided us with personal data, please contact us immediately at support@betpro360.click. Upon confirmation of a minor's account, all data associated with that account will be deleted and the account closed in accordance with our Terms and Conditions.
BetPro360 uses date-of-birth verification during registration and may request CNIC verification to confirm age where there is reasonable doubt. We take our obligations regarding underage access very seriously and cooperate fully with parental requests to close accounts belonging to minors.
Changes to This Policy
BetPro360 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. The "Last Updated" date at the top of this page reflects the most recent revision. Where changes are material — meaning they significantly affect how we collect or use your data — we will notify you via email to your registered address and display a prominent notice on the BetPro360 platform at least 14 days before the changes take effect.
We encourage you to review this Privacy Policy periodically. Your continued use of BetPro360 after a policy update has taken effect constitutes acceptance of the revised terms. If you object to any change, you may close your account and request deletion of your data in accordance with Section 11.
Contact & Complaints
For all privacy-related queries, subject access requests or complaints about how BetPro360 handles your personal data, please contact our Privacy Team:
BetPro360 aims to resolve all privacy complaints fairly and efficiently. If you are not satisfied with how we have handled your complaint, you have the right to escalate the matter to the relevant data protection authority under applicable law. BetPro360 will cooperate fully with any such investigation.
For responsible gaming concerns — which are related to but separate from privacy — please visit our Responsible Gaming page for dedicated support resources and self-management tools.